You acknowledge that you have read and understood, and
agree to be bound by, these Terms of Use by visiting or using this website or
service. Including Copyright and Trademark laws, you also agree to obey all
applicable laws and regulations, Please do not use the Namish website if you do
not agree to these terms.
Pricing:-
Our pricing is calculated using current precious metal
and gem prices to give you the best possible value. These prices do change from
time to time, owing to the fluctuations in precious metal and gem prices, so
our prices also change. Please expect to be charged the price for the Namish
merchandise you buy as it is listed on the day of purchase. For domestic
orders, in the case of international credit cards being used, the transaction amount
will be converted to INR before the payment is accepted. According to your
credit card policy, currency conversion charges may be applicable. If you have
made the payment by international card or foreign bank-issued card then you
will be required to send us any government-issued photo Identity proof of the
country of residence as mentioned below:-
a) Passport with Visa Copy
b) Driving licence
c) Employment card
d) Any other government-issued ID proof of the country of
residence.
Disclaimer:-
Precious metal prices are subject to market fluctuations.
Many factors go into the value of
gold and silver including market forces of supply and
demand and availability. While prices are generally stable, occasionally there
are wild fluctuations that can affect the pricing of our jewellery. Namish does
not represent or warrant those materials on our site or that the services are
accurate, complete, reliable, current, or error-free. The Namish website does
not represent or warrant that our site or its servers are free of viruses or
other harmful components.
Delivery Schedule:-
Your privacy is important to you and we respect and
understand that. We ensure you that we will not share with any third party the
details that you have shared with us and maintain complete confidentiality. A
tentative delivery date/time will be given along with the order confirmation
email. The exact delivery date shall be provided as soon as your order is ready
for dispatch. Alternatively, registered customers can track their order by clicking
Track Order and finding the order status.
Site Security:-
You are prohibited from violating or attempting to
violate the security of this website, including, without limitation:
a) Accessing data not intended for you or logging onto a
server or an account that you are not authorised to access.
b) Attempting to probe, scan or test the vulnerability of
a system or network or to breach security or authentication measures without
proper authorization.
c) Attempting to interfere with service to any other
user, host, or network, including without limitation via means of submitting a
virus to the site, overloading, flooding, spamming, mail-bombing, or crashing.
d) Sending unsolicited emails, including promotions and
or advertising of products or Services.
Cancellation by Namish:-
There may be certain orders that Namish cannot accept,
and therefore, we hold the right, at our sole discretion, to refuse or cancel
any order. Some reasons may include errors in pricing or product information,
limitations on quantity available for purchase; certain issues identified by
our fraud avoidance department, or any other issue that Namish identifies for
not accepting the order. In case your order has been cancelled fully or
partially or if any additional information is required to accept your order,
we will notify you.
Cancellation by Customer, Return, and Exchange Policy:-
Cancellation or change of products will be accepted only
within 24 hours of placing an order. Post 24 hours a Cancellation Fee of 15% on
the final product price would be deducted from the paid amount and the
difference will be refunded. Cancellation of Gold coins, customised jewellery,
and loose solitaires will not be accepted under any circumstances.
Exchange; Money Back Policy:-
Namish offers a 30 days exchange and money-back policy.
If you are unsatisfied with the product, we will happily provide you with a
100% exchange or refund of the invoice value. You can return any of our
products except for Non-Exchangeable products and Gold Coins within 30 days of
receiving the product. We offer FREE return shipping within the 30-day exchange
policy. The value of the product being returned should not exceed Rs.1,00,000/-
in the case of Jewellery and Rs.3,00,000/- in the case of Temple Jewellery and
Solitaires.
Shipping Policy:-
• We strive to get your jewellery delivered on
time, however, if there are any unforeseen delays, we will keep you posted.
• Every product on Namish is shipped free to
all locations across India.
• We have teamed up with top shipping experts like
FedEx, DHL-Blue Dart, DTDC & others who are our “partners in customer
commitment.”
• We ship our products all across India, the
United Kingdom, the United States, Australia & United Arab Emirates.
• All of our jewellery is custom-made by our
goldsmiths and hallmarked and certified by the top jewellery certifying
laboratories of the world namely GIA (Gemological Institute of America), IGI
(International Gemological Institute), SGL (Solitaire Gemological
Laboratories), EGL (European Gemological Laboratory) or HKD (HKD Diamond
Laboratories - Canada); therefore, please allow up to 10 working days for the
jewellery to be dispatched after receiving cleared payments. Please allow
additional time if international delivery is subject to customs processing.
• Products are shipped post receipt of the full
amount against the order unless the order is placed on COD.
• For your protection, all orders require a
signature upon delivery, regardless of any signature waiver on file.
• For your protection, merchandise orders over Rs.
10,000 cannot be shipped to an address other than the billing address
associated with your method of payment. If required to be shipped authorisation
from the customer is required.
• namish.in holds the export licence for
jewellery for international shipping.
• Insurance for the jewellery that is in shipping
is taken care of by namish.in
• Once your order has been shipped, you will
receive an email from namish.in containing your FedEx, DHL-Bluedart,
and/or DTDC tracking number and a link to the website's order-tracking page.
You can also check the status of your order once it has been shipped by
visiting the website of our logistics partner and following the instructions
using your tracking number. Your tracking number can be found in the email
confirming the shipment of your order or on the Order Status page on namish.in
• All shipments are traceable. Time to deliver:
The time taken for delivery tends to vary according to the destination;
although, we make our best efforts to ensure that the order is delivered on
time. Namish provides a shipping facility for every order within India. Your delivery
is fully insured. We would request all buyers to inspect the package in case
there is any damage and to get it detected at the time of receipt of the
parcel. Free delivery on orders above 2 Lacs within India. Namish will only
ship to a street address, not a P.O. Box Address.
Delivery Time for Orders:-
From the day of order confirmation, the product is
delivered within 15-20 working days in India provided such delivery is not
delayed by any governmental authority or any other entity acting on behalf of
the government or acting as per the directions of the government. In the
unlikely event that we fail to deliver your order within the specified period,
we shall cancel the order and notify you regarding the same. To ensure that the
products reach you promptly and in perfect condition, we only partner with
reputed courier agencies. We also ensure that the delivery is made to the
recipient and thus require identity proof for verification:
PLEASE NOTE: The recipient needs to produce any of the
following government-
issued photo identity proof for receiving the delivery:
a) PAN card
b) Driving Licence
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar)
Transit Insurance: All goods will be fully insured by
Namish until they reach you, so your purchase is 100% safe.
Reviews, Feedback, and Submissions:-
All reviews, comments, feedback, postcards, suggestions,
ideas and other submissions disclosed, submitted, or offered in connection with
your use of this website will be and remain the property of Namish. Such
disclosure, recommendation, or offer of any Comments shall constitute an
assignment to Namish of all worldwide rights, titles, and interests in all
copyrights and other intellectual properties in the comments. Thus, Namish owns
exclusively all such rights, titles, and interests and shall not be limited in
any way in its use, commercial or otherwise of any comments. Namish will be
entitled to use, reproduce, disclose, modify, adapt, create derivative works
from, publish, display and distribute any Comments you submit for any purpose
whatsoever, without restriction and without compensating you in any way. Namish
will be under no obligation.
a) To maintain any comments in confidence.
b) To pay you any compensation for any comments.
c) To respond to any comments.
You agree and confirm that any comments submitted by you
to the website will not violate this policy or any right of any third party,
including copyright, trademark, privacy, or another personal or proprietary
right (s), and will not cause injury to any person or entity. You further agree
that no Comments submitted by you to the website will be or contain libellous
or otherwise unlawful, threatening, abusive, or obscene material, or contain
software viruses, political campaigning, commercial solicitation, chain
letters, mass mails, or any form of spam. Namish does not regularly review
posted Comments but does reserve the right (but not the obligation) to monitor
and edit or remove any comments submitted to this website.
You grant Namish the right to use the name that you
submit in connection with any comments. You agree not to use a false email
address, otherwise mislead as to the origin of any comments you submit or
impersonate any person or entity. You are and shall remain solely responsible
for the content of any comments you make and you further agree to keep repaying
Namish and its affiliates for all claims resulting from any comments submitted
by you. Namish and its affiliates are not responsible nor assume any liability
for any comments submitted by you or any third party.